Testimonials

Discover insights from families, professionals, and staff regarding Community Care Matters.

I have to say as a family we can't thank you enough for everything you all do and continuing to do in these pressing times so a huge thank you and virtual hug to you all 

JM Family - 2024

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Thank you for the continued opportunities you have given me and for all the support you have provided me with, especially this last year. You have gone above and beyond what is expected of an employer and for that I'll always be grateful to you.

Staff member

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He looks incredible and so happy! 

Comment from an external professional

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Just brilliant to see and we are so delighted. 

Comment from an external professional

Man playing with a sensory curtain in red. Dark setting.
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Well done team and thank you!

Comment from an external professional

Woman with Down syndrome holds a wooden spoon, wearing an apron, indoors.
Young man in a wheelchair, smiling, wearing a gray top, in a care facility.

 ** has recently moved into ** and upon the last review it was clearly evident that Liz and her team have gone above and beyond to settle ** in and make her placement work. My experience to their approach to multi professional working is really refreshing from a social workers perspective and they look at working with you to meet the needs of the individual in a person centred manner that takes into account the individual’s needs, current and past experiences and how they can shape their current package of care to make them feel at home with access to the activities they wish to partake in. Liz and the teams approach is positive/ can do attitude and they are not easily swayed by a challenge. The change in ** over the past 4 weeks has been phenomenal and I feel this is a credit to the work Liz and her team have done to meet **s needs. ** is happy and settled and this is so fantastic to see after a long period of uncertainty. Professionals involved felt prior to he move that this would take many months to transition but Liz and the teams nurturing approach has progressed this settling in period beyond our expectations. 

Excerpt from a social worker's email

Woman in light pink shirt smiles, seated in a green chair. She has dark hair, and is against a light blue wall.
Young man with a warm smile, sticking out his tongue, wearing a scarf, and seated in a chair.

CQC newspaper article - January 2024 

Inspectors found people were supported in a respectful way by their staff team who knew them well. People participated in activities tailored to their individual needs. Independence was promoted to prevent social isolation, and to ensure people being supported were integrated into the local community. 


People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. 

Staff promoted equality and diversity in their support for people. The service had a consistent staff team with appropriately skilled staff to meet people’s needs and keep them safe. Care was person centred and positive professional relationships were observed.


People felt safe with the support from staff. 

All staff including the management team were aware of people’s needs and ensured people were central to support provided. Staff were happy within their role and spoke highly of the people they supported. Management supported staff development. 

Care Quality Commission rating: Green